A: Your billing address refers to the address where you receive your credit card statements or the address associated with your credit card. To find out if your location offers AdvancePay, visit our Facilities page. Please contact Customer Service to speak with a representative and ask about your options. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging. Send and receive messages 24 hours a day, 7 days a week from the comfort of home. When such an indication occurs, the call is disconnected. 1. A: To add or delete inmates associated with your ConnectNetwork account, sign in to your account and click My Inmates in the left menu. Once approved, messages are delivered to the intended inmate. The first time you use a service, you will automatically be taken through a setup process for that service. If you have a friend or family member in jail or prison, you know how many communication barriers are instantly created by the situation. A: All messages received by the facility are subject to review and approval by the participating facility staff. You will be asked to provide information to set up a profile, to activate services available at a preferred facility. A: To create a new ConnectNetwork account, simply click the Create Account button from any page on the site. Using this method, your account will always be available to accept calls. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by … You may block your phone number from an inmate and/or facility by listening to the prompts on the line and pressing the corresponding number to have the inmate and/or facility blocked. A: To set up a new AdvancePay Phone account on ConnectNetwork.com, sign in to your ConnectNetwork account and ensure that you have added a facility to your account that offers the AdvancePay service. For more information, please visit our Frequently Asked Questions page. Just as you need to gain approval in order to visit your loved one in jail or prison, you also need to have your number listed for approval in order for your loved one to call you when the time comes. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. For Customer Service Inquiries, please contact 1-866-607-6006. Learn more about refunds. We're here to help you during this journey. A: Sophisticated software monitors every call and looks for indications that a 3-way call—or other disallowed call types—are taking place. The chart below shows the calling rate for the average twenty-minute call. Do I need a ConnectNetwork account to send money to my loved one’s Trust Fund? The call will be disconnected and the inmate will be informed their call was not accepted. To start, create your ConnectNetwork account online or with our free mobile apps for Android and iOS. using a single account. Any incoming call can be blocked permanently from a correctional facility by pressing “7” when prompted. New passwords must be a minimum of 8 characters in length and contain at least one number. For example, if you had 240 email credits worth a penny each, and a message credit cost $1 or 100 credits, this conversion would result in you having 2 messages with 40 remaining credits rounded up by ConnectNetwork to give you 3 messages. You will need to confirm your address to receive your refund check in the mail. 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