At Virgin Holidays, we strive to make your holiday the best it can be. Virgin Holidays has received 53,000 refund requests since the start of March, totalling £203m - a situation which it said had put the company under "extraordinary pressure". On Sunday it will be 60 days from cancellation. A cancel fee may apply for cancellations from 1 February 2022. I cancelled my holiday with Virgin Holidays and lost my deposit and a little more as the flight had already been issued which I was fully prepared to do and to receive the overpayment back. Refund was confirmed by email but absolutely no contact since. Answer 1 of 30: Hi everyone, I like many other have had my holiday to Orlando cancelled (departure May 3rd 2020). There are a few different ways you can get in touch, depending on when you experience a problem. Find them from our full list of Virgin companies and visit their own website for relevant contact details. It is now nearly 3 weeks and no sign of a refund, there is absolutely no way you can contact Virgin holidays by email text or phone. I completed their form they sent by email at the end of April stating i wanted a refund rather than a voucher/re-book. Totally disgraceful customer service. My holiday was cancelled 16/3 and a refund promised in 7 days Upon enquiring today, I have now been told 45 days for the refund. The best way is to get in touch with them directly. Cancellations, Credits and Refunds for travel up to 31 January 2022 Cancellations must be made before your travel date. Virgin Atlantic Airways | Flying Club - Virgin Holidays refund - Hi Anybody has an experience with VS holidays refund? Does anyone know of a way to contact Virgin holidays to try and solve this issue? If something goes wrong or doesn't live up to your expectations, then we'll do everything we can to put that right. If we cannot collect personal information from you, we may not be able to respond to you or provide you with a refund. I’m not happy … I received an email on the 4th October saying that I would be refunded within 2-weeks. Virgin Holidays will accelerate refunds to customers who canceled their vacations because of the coronavirus crisis, amid pressure to make the payments from the U.K. government. Cancellations permitted to travel credit with no fee. Customer service contact lines now closed at weekends, complaints process doesn’t offer an option to complain for this reason. I was initially promised a refund within 30 days, which then became 45 days and is now 100 days. 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