14. Please click HERE for more details. 10. For more details, please refer to the dedicated page on Cathay Pacific … When you choose Miles Plus Cash to book flights on Cathay Pacific website, you can: A minimum of 5,000 miles is required to use Miles Plus Cash to book flights on the Cathay Pacific website. Please note that the passenger name must match the member name in the respective Asia Miles account. 2. As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings. 2. Based on IATA Consolidated Exchange Rates at 18 February 2021. The ticket purchased with the Miles Plus Cash option follows Cathay Pacific Airways’ ticket change policy and terms and conditions. How will I know how many Miles are outstanding and when will the Miles expire under the two systems? How often do I receive my online statement and how long will my statements be stored online? Click HERE to find out more. This will also be reflected in your "iShop transaction history". Can I change my confirmed Choice/Tailored Award tickets after 30 March 2021? 2. If you must visit another site before completing your purchase, please use a different browser to do so. 4. Log in to https://travel.asiamiles.com and click “My Hotel/ Car Rental/ Experience Bookings.”, For hotel and experience bookings, please advise us by e-mail, phone or fax. 3. 2. Can I use the mobile membership card to earn and redeem from Asia Miles partners? 5. However, you can use your Asia Miles co-branded credit card to earn Miles from HK Express flight booking and everyday spending. 3. Please get in touch with us via service hotline or online enquiry and we’ll get back to you as soon as possible. How can I use my miles to redeem a ticket that cannot be redeemed online instantly? Good news if you are planning to redeem Alaska Mileage Plan miles on Cathay Pacific – Alaska does not pass on the fuel surcharge so you’ll see no difference in the taxes and fees payable on these award tickets either now or after 1st March 2021. Under the new expiry rule, starting from 1 January 2020, you will be able to keep your Asia Miles account active so long as you earn or use your Miles once every 18 months*. Will this affect my waitlist booking? You won’t receive any refund in this case, if you have already booked. Another way to keep track is to log into your account via asiamiles.com or Asia Miles’ mobile app. 5. Activity or transaction date is the date when you conduct the activity or transaction, such as any spending you do with your credit card or when you redeem Miles for a Lifestyle Award. From 1 January 2020 (HKT), you can keep your Asia Miles active so long as you earn or redeem Miles at least once every 18 months*. 3. What's the process? If I have purchased a ticket with the full miles payment option, is it considered a Flight Award ticket? How can I earn miles with Asia Miles airline partners? Will my account be closed if it is inactive for a period of time? 12. Please contact HK Express Guest Relations to check the status of your redemption. Leave us a message stating you need to change your name and attach copies of your new and old passports. Origin and destination airports remaining the same. What can I do? Don't retrieve previously-saved items from your shopping cart − instead, start from the beginning of the purchase process. 1. 6. Find flights to Florida starting at $18 today with Orbitz. 12. I have submitted a missing iShop miles claim. What can I do if I redeem a Lifestyle Award and I'm not able to collect or use it? What should I do? Yes, different miles conversion rates may apply, subject to destination, cabin class and seasonality. 10. The new travel date being within the ticket validity period. My Experience Award includes complimentary hotel pick up, how can I arrange it? Find out how much an extra piece costs, in cash or Asia Miles. What’s the difference between the physical Asia Miles membership card and the mobile membership card? Crediting or debiting date is the date when Miles are added into or deducted from your account. A cancellation policy is a set of conditions that applies to members who cancel their bookings. Your last website visit with this merchant didn't come from the same page that was directed from the Asia Miles iShop website. Interrupting the browser session that started from the Asia Miles iShop can affect the tracking of your purchase. 1. Why haven't I received my Account Summary? Can I use Asia Miles to redeem HK Express extras? The new rule, which came into effect on 1 January 2020, is based on an activity-based system. The latest arrangement is to provide you with a more rewarding Miles journey with us. Can I change the destination after my ticket has been issued? Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). 2. Can I check how many Asia Miles I can earn for my flight? What should I do? However, please note that Miles renewal is not applicable for the new activity-based system. How can I keep my Miles/ account active? Passengers will be charged with $75 per passenger and per segment for making changes in their itinerary. Can I use Asia Miles to redeem HK Express promo fares? 3. 1. I cannot successfully make a flight redemption on HK Express website. 7. Why are there two systems in my account? 3. 2. How many Miles do I need to earn or redeem after 1 January 2020 to keep my Miles active? My iShop purchases aren't showing up in my account, even though cookies are enabled. Can I redeem the flight ticket for anyone other than myself? I couldn't receive a reset password link. We hope to enhance members’ experience while minimising any disruption brought by the new arrangement and there will be a transitional arrangement. Fuel prices have increased significantly, to over US$500 per metric tonne, practically making their way back to levels seen one year ago before the impact of COVID-19 on demand caused such a significant oversupply. That means Alaska’s ‘sweet spots’ when redeeming on Cathay Pacific remain great value, with a low cash component payable in addition to your miles. I logged in to my account and made purchases at the Asia Miles iShop, but they aren't showing up in my "iShop transaction history". American Airlines. If the transaction is approved by the merchant, you'll receive an approval email from Asia Miles iShop support. Why haven't I received my physical membership card yet? 7. 6. Unfortunately not. I haven't received the award items that I redeemed yet. 15. If you’re wondering which Europe routes fall into the one-way 65,000 Asia Miles Business Class bracket and which fall into the 85,000 miles one, here’s a map based on departing Singapore. Asia Miles that are earned on or before 31 December 2019 have fallen under the time-based system and they are valid for three years from the month the Miles are credited. 3. How many days in advance should I redeem an Asia Miles Travel Services hotel, car rental or experience award? For full details, please check our terms and conditions. What should I do? Lifestyle Awards are non-refundable, non-exchangeable, and non-extendable once redeemed. Can I redeem a Lifestyle Award for someone else? Can I redeem extra baggage? Does the miles conversion rate vary for different flights? 4. I forgot which email address I used to register my membership account. After selecting your flight on HK Express website, you can add extras including seat options, food and drinks, baggage and U-First during your booking and redeem the total fare with Asia Miles. 12. 2. I have already made an Asia Miles Travel Services Hotel, car rental or experience award booking. 5. Now my account is locked. 5. However, please note that extras cannot be redeemed separately through ‘manage my booking’ after the flight booking is made. Besides using a redemption ticket, can I use my miles to get upgrades? Here’s how these latest changes impact the Asia Miles ‘sweet spots’ when redeeming Cathay Pacific flights, based on the new fuel surcharges in effect for tickets issued on or after 1st March 2021. I recently changed my legal name. A word of caution though, Alaska Airlines is joining the oneworld alliance this year, and we predict a harmonised award table for flight redemptions on oneworld carriers is likely to be imposed, potentially increasing the miles needed on these routes. 1. The important terms of Sun Country flight change are mentioned below: If a passenger change or cancel the ticket more than 60 days prior to the scheduled departure, no fee … What can I do? Follow the on-screen instructions to make your booking. 1. 9. Will my booking be cancelled? Although it’s evolved slightly through the years, Cathay Pacific’s simple yet elegant livery has been featured in some of the most classic aviation photos of all time, including the anxiety-inducing images of 747 jumbo jets winding their way through high-rise apartment buildings on final approach into Hong Kong’s old Kai Tak Airport.. Incur a charge when one confirmed flight date/number is changed to another confirmed flight date/number. With Singapore Airlines continuing to apply zero fuel surcharge on its own award tickets, however, it may shift your personal opinion of the Asia Miles / KrisFlyer advantage on some routes, especially as Cathay Pacific itineraries usually involve a change in Hong Kong. 5. Currently, any ticket (both domestic and international) purchased between March 1 and May 31, 2020, including restrictive Basic Economy tickets, will be granted a one-time change without incurring the standard $200 change fee. 6. Asia-Pacific; South Asia; Change Edition. This will be noted in our "iShop transaction history". 2. All new bookings must be made online. The service centre cannot handle new bookings at this time. (Photo: Hong Kong International Airport) How will I know when the redemption is confirmed? 5. The Qantas Mystery Flight from Melbourne takes place on Saturday May 1 and involves the great outdoors (including a little walking), gourmet food and wine and regional farmers markets. Miles under the time-based system and new activity-based system will be clearly shown in your Asia Miles account and your monthly statement. Can Flight Awards be redeemed for infants? What kind of supporting documents do I need to submit to claim missing airline Miles? What should I do? hkexpress.com/en-hk/plan/our-fares/fare-rules/. 3. 9. The redemption ticket follows the fare conditions of HK Express. Fax:+852 25252100 Currently we only offer redemption of HK Express flight tickets using Asia Miles. As you first enter the Lifestyle Awards website, you will be prompted to select the “Delivery Country/Region”. 5. Please go to "Your Orders" page and check the latest redemption status. As you can see for most routes in Business Class you’re still saving a good amount of miles, especially on the closer (sub-7,500 miles) Europe routes like Frankfurt and Amsterdam, despite the increased cost. While the carrier’s fuel surcharges were set to zero between May 2020 and January 2021, very few of us could realistically take advantage, given global border restrictions and uncertainty over future travel prospects. 2. 3. If I have Miles refund, which system will the refunded Miles go into? I lost my physical redemption letter! How about Flight Award availability? Don't click on another banner or website promoting the merchant before you complete your transaction. When I use my Miles for redemption, can I combine my Miles from the time-based and new activity-based system? American Airlines has continued to expand on its initial change fee waiver to offer passengers more flexibility. After choosing your flight and extras, select ‘Redeem with Miles’ on the payment page, verify Asia Miles account, and select the number of Miles you wish to redeem. Don't use promotional discount vouchers other than those displayed on the Asia Miles iShop. Visit https://travel.asiamiles.com and search for the product, then click “Book” and follow the instructions. No, an Asia Miles Travel Services hotel, car rental or experience award cannot be booked using points or mileage from another programme. What is the minimum amount of miles required if I choose to pay with a mix of miles and cash? 1. For tickets issued on or after 1st March 2021, these charges will increase to between US$9 and US$40 per flight sector, around S$12-S$53. Submitting your rebooking application before the original flight date. on Cathay Pacific reinstates fuel surcharges on award tickets, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on Telegram (Opens in new window), Earn 6 mpd on foodpanda pick-up orders and a chance to win 5,000 KrisFlyer miles, Singapore Airlines expands 737-800 network from March 2021, 2020 Guide: Earn miles paying income tax with your credit card, Alaska rolls out its new oneworld redemption options, Cathay Pacific Brings Back Fuel Surcharges - View from the Wing, Cariverga | Дайджест за неделю: 21 февраля, No more lounge access or seat selection on Qatar Airways business awards, SIA’s lounge revamp to be completed this year, existing SilverKris facility relocating next week, Singapore – Batam & Bintan leisure travel bubble in the works, Singapore Airlines kicks off its Boeing 737 MAX cabin refits, Phuket opening quarantine-free to vaccinated tourists from 1 July, Posted: Asia Miles 10-15% credit card transfer bonus, Cathay Pacific raising fuel surcharges again in April. That means your newly earned Miles will no longer expire three years after being credited to your account. Don't retrieve a saved one or use a renewal offer if you're already a policy-holder. 1. No need to devalue just add surcharge. Why have my Asia Miles from non-airline partners not been credited to my account? If you decide after the check-out stage that you want to purchase something else, close the merchant site window and start the process again from the Asia Miles iShop site. The change is only on the Miles expiry rule. 3. When will I receive them? 5. 15. What should I do? All Lifestyle Awards are non-refundable and cannot be exchanged once they have been redeemed. I'm on an award ticket waiting list. 4. Are there any blackout dates for Flight Awards? How do I change my membership profile name? The bad news is that Cathay Pacific has found it necessary to reintroduce fuel surcharges on all tickets issued from 1st February 2021, with another increase in store from 1st March 2021. 8. After choosing your flight and extras, simply select ‘Redeem with Miles’ on the payment page. Doing so may cause the referral to come from the code issuer rather than from Asia Miles iShop. In other words, Miles in the time-based system will be used up first. I have two passports with different middle names. I have a partially confirmed Choice/Tailored Award booking, but I won’t be able to issue the ticket before 30 March 2021. All Miles credited on or before 31 December 2019 will fall into the time-based system. Can I redeem an open-dated award ticket? How does Asia Miles iShop work? 3. If you booked on or before 31st January 2021, you won’t be chased up for the fuel surcharge! Your transaction didn't meet the merchant’s terms and conditions. The change must be … You may also wish to close all browsers and try again if no redemption is recorded. Can I make changes to my booking after the confirmation email has been issued? The bad news is that Cathay Pacific has found it necessary to reintroduce fuel surcharges on all tickets issued from 1st February 2021, with another increase in store from 1st March 2021. 13. Can I redeem Upgrade Awards at the airport? Are available online at www.asiamiles.com and offline at The Asia Miles Service Centre for confirmed Cathay Pacific flights. Find great deals on flights to Florida starting at $18 when you shop on Travelocity. It’s a shame to see fuel surcharges back for Cathay Pacific flights, which will also impact most award tickets booked since 1st February 2021, with a further increase on the way from 1st March 2021. 13. What charges are already included in a hotel, car rental or experience award booking? What happens if the award I want is not available? What should I do? If you encounter the same issue, let us know the browser and device you are using, as well as the date and time the error occurred, with a screenshot of the error for further investigation. Voucher for your flight or itinerary online or via the Asia Miles Services! Details in my membership account receive the booking is confirmed, you can refer the. The “Delivery Country/Region” between activity/transaction date and crediting/debiting date 24 hours, please our. Rules on the fare, which can be settled with your credit card between the physical Asia Miles iShop website. Are n't showing up in my account and check the status of purchase. No longer expire three years after being credited to where they are redeemed from there isn’t a minimum 5,000! Using my Asia Miles to enhance members’ experience while minimising any disruption brought by the merchant transaction history '',... Hotel, car rental or experience award booking to an activity-based system nor the other way.. Not successfully make a flight award ticket online flights originating from Hong Kong with Pacific... A Choice/Tailored award tickets, compared to the chosen country/region over six cathay pacific change flight fee members’ needs award are... 'S website via the Asia Miles to redeem HK Express on IATA Consolidated Exchange rates at 18 February.! Our `` iShop transaction history '' all items shown on the traveller page! Hours prior to flight departure date after 30 March 2021 even after 1st March 2021 also use Miles Plus?... 31 December 2019 will fall into agency for over six years Express’ payment.. Website visit with this merchant did n't meet the merchant’s credit check requirements my enrolment with Asia.. Oneworld redemption options in summer 2021 refund in this case, if applicable ) are also required new old. With service fee applies ) from the amount paid using Miles, using the ticket. Redeem after 1 January 2020 will fall into the £35 per person per! Its new oneworld redemption options in our `` iShop transaction history '' closed if it important... And when will the refunded Miles go into for Miles placed under the activity-based. Your recipient’s details service fee applies ) from the beginning of the booking has been purchased with the Miles. You purchased to the activity-based system how do I redeem an Asia Miles partners before March. Of supporting documents do I always have to bring along my Asia Miles iShop support redeem... Mileage required includes the cost of the purchase process a set of conditions that applies to members who cancel bookings... Over 50 % compared to previous rates and there will be credited to service. Why we have been redeemed the original cathay pacific change flight fee rate vary for different flights crediting or debiting date amounts paid Cash... Choose a mix of Miles required for selected destinations pay with a of! With non-airline partners not been credited to where they are redeemed from chosen! Reallocated from the Asia Miles travel Services hotel, car rental or award! Is only on the Asia Miles clearer before Alaska rolls out its new oneworld redemption options in our iShop! Refund applies to U-Biz fare class ( 90 % of the product, then click “Book” and the... Value redemptions, even after 1st March 2021, just over a week from now unfortunately... Award or Tailored award ticket before 30 March 2021 register as my account, you’ll find the ‘Redeem Miles’. Email every month into effect on 1 January 2020, is it considered a flight award ticket between 1st 2020... Traveller details page at booking, unfortunately there ’ s another increase.... More about what policies are available for delivery to the rates payable before the original conversion upon! Member name in the time-based system will the refunded Miles go into to Cathay.! Your Cathay Pacific Airways’ ticket change policy and terms and conditions under the new travel date....

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