If for any reason the situation changes, we will be sure to keep you informed via these pages.You are welcome to use our self-service option found If you do need to start a Customer Support ticket, we apologize in advance that you will be experiencing a longer service time than usual.
My controller is only under warranty for a few more weeks and I have a minor stick drift issue as well as a L3 clicking issue I'd like to get repaired but I cant seem to get a reply from a scuf employee though, just automated replies.
Once your Game Controller or Accessory has been repaired or replaced by us, we will ship them to you, at our expense, back to the original address provided by you during the purchase of the Game Controller or Accessory, unless an alternate shipping address has been provided.If your Game Controller or Accessory is not covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the Game Controller or Accessory. If they did, I'd gladly pay extra for it and buy a Scuf. COVID - How has COVID-19 Impacted SCUF's repair process? Full Refund – After we receive your Accessory, it will take up to 7 business days to send out your full refund. For customers experiencing issues with their controller, we are happy to inform … What is the SCUF Seal of Approval and where do I find it? To see our full warranty in detail, please click here. I think the fact that Scuf doesn't offer a warranty longer than 90 days speaks volumes. This Warranty does not protect any gaming controller, device, apparatus or accessory not purchased directly from us. In addition to the exclusions outlined in Section 4, the Warranty will be void if use of the Game Controller or Accessory exceeds or has damage not caused by Normal Wear and Tear.If you are unable to use the troubleshooting tips mentioned above to resolve your issue with your Game Controller or Accessory, please return your Game Controller or Accessory to us and include a copy of your proof of purchase. Production is slow because they are taking appropriate measures due to COVID-19. Create your own custom controller for Xbox One, PS4, Xbox 360, PC, and Playstation 3 - featuring our handcrafted, patent approved controller designs. You must use this process prior to initiating any claim or action in regard to the Warranty.We will not be held responsible for any (a) incidental, direct or indirect, punitive or consequential damages, (b) loss of profits, any loss of privacy or confidentiality including the loss of personal information, banking account information or any other confidential information provided by you to us during your purchase of a Games Controller or Accessory, (c) injury or death or (d) loss to real or personal property. If you're reading it on mobile it may not show up, but if you send me your ticket number in a message I can check.Welcome to r/ScufGaming! August 04, 2020 21:25; Updated; The 180-day warranty covers the cosmetic condition of the controller upon delivery and its full functionality. Warranty? August 04, 2020 19:51; Updated {{# currency 'usd'}} For Out of Warranty Repairs and Upgrade Requests. If you purchased an Accessory (a) within the last 14 days, please return your Accessory and a copy of your receipt for a full refund, or (b) within the last 30 days, please return the Accessory to us to be replaced. I also attempted them on facebook and twitter.Knowing this doesn't bring me any solace, but it's good to know someone else is experiencing the same issues as I am, so they're not just ignoring me.
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