We will ensure your feedback and compliments are passed on to them and their Manager.We aim to create a safe, positive and friendly atmosphere for all the family and with this in mind we also ask that supporters familiarise themselves with and abide by our Ground Regulations.
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Already signed for United? In the event that your appeal is upheld and you remain unhappy with the decision, you will have the opportunity for your appeal to be heard by the Club’s Appeals Panel.If you are not satisfied with the decision of the Appeals Panel, you may refer your case to the Independent Football Ombudsmen (IFO).Any supporter who wishes to complain or send in a compliment about a member of staff or level of service received can do so by emailing feedback@manutd.co.ukTo view the Privacy Policy, visit manutd.com/privacyThe Customer Care Team records every form of feedback, so they can monitor the nature and volume of concerns.
If you are not satisfied with the response from the Customer Care Team, your complaint will be escalated at your request to the relevant Manager or Director.
We aim to resolve all complaints within 15 working days of receipt, but if we are unable to resolve in this timescale, we will keep you informed.
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They also work with relevant departments across the Club to respond effectively to individual cases and assess any relevant future change that is needed.
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Behind the scenes with the Academy
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Please note that the IFO is unable to deal with a complaint unless the above process has been followed.We will seek to safeguard children and vulnerable adults by:We are committed to reviewing our policy and best practice on a regular basis.Manchester United has made a commitment to tackle ticket touting with the co-operation of our supporters, including via our Fans Forum and the Manchester United Supporters Trust. At Manchester United, our vision is to be the best football club in the world, both on and off the pitch. The feedback you provide will help us to improve the service we can deliver going forwards, and similarly we’d like to know if a staff member has done something particularly well for you. Away tickets and Official Membership tickets are strictly non-transferable and can only be used by the individual who purchased them.
If you are not satisfied with the response from the relevant Manager or Director, you can write to our Operations director, who will respond within 15 days: Our anti-touting strategy is, and will continue to be, to cut off the supply of tickets to touts.Our website uses cookies and other similar technologies to improve our site and your online experience.
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